Sometimes when dealing with lotion/soap pumps that are designed to fit multiple styles of bottles, they can get stuck in the “locked” position when they are brand new. We try our best to demonstrate to customers the easiest way to unlock a stuck pump top, but once in a while we might miss someone, or a customer will get home and have completely forgotten and end up getting understandably frustrated in the attempts to get the pump to work.

To help give a little visual, our Community Engagement Specialist, Sarah, made these little step by step videos for our social media pages. I’ve re-posted them as links below. We hope they help. 🙂


Unlock a Pump Step One

Unlock a Pump Step Two

Unlock a Pump Step Three