Frequently Asked Questions

Q: How does a refill shop work?

A: We are essentially a bulk store, selling environmentally friendly, Canadian made cleaning products for your body and home by weight, with prices listed in 100 gram increments. We also carry a selection of raw ingredients for people who like to make their own recipes for body care or home cleaning. Bring in your clean, empty bottles or containers, or choose one to purchase from our supply, and continue reusing that same container again and again. Each time you come in, we will weigh your empty container, fill it with the product of your choice and weight it again before ringing you through. Our goal is to reduce the amount of single use disposable packaging going into the landfills, water ways and inefficient recycling systems by making it as easy as we can for people to reuse the packaging they already have. 

Q: What sort of container can I refill?

A: We accept clean empty mason jars, jam jars, wine bottles, Tupperware containers, empty brand name shampoo bottles, ceramic soap dispensers and so much more. We are not worried about you bringing in a bottle with a different brand on it. The purpose is to continually reuse whatever type of packaging you already have.

Q: Why does the bottle have to be clean and empty if I am just putting soap on top of soap?

A: Sometimes commercial brands of products will react with the natural ingredients in the brands we carry and can cause the products to separate, discolour or generally not work as effectively. If you are refilling the exact same product that was already in your container then we will gladly tare the weight of the not yet empty container and charge you only for how much we top it up. 

Q: Do you make all your products yourself?

A: No. We carry a range of several different brands which are all made in Canada (see “Our Products” page) We neither have the space nor resources to manufacture the variety of items we carry. Although Leanne has over twenty years of experience making soap and many body care products, she felt she would have a greater impact opening a shop that offered a variety of products than the small quantities she could manufacture herself. 

Q: Can I use the raw ingredients you sell to make tea / cook with / eat?

A:  All of the raw ingredients we carry are intended for cosmetic or topical use only and are meant to be used as ingredients in DIY type body care products (lotions, lip balm, bath bombs etc) or home cleaning cleaning products. We cannot guarantee that the products themselves or the scoops used with them have been handled in a food safe way. Currently we are not capable of sanitizing containers to meet Island Health requirements for food sales and our business license does not cover sale of food items. 

Q: Do you offer workshops?

A: Yes. We occasionally offer workshops that focus on sustainable living. Due to space limitations we are unable to do a lot of hands on “take & make” style of workshops. We can only accommodate about 8 to 10 people maximum in the shop at a time so our workshops sell out quickly. Pre-payment is required to register for a workshop. You will not be reimbursed should you miss or no show to a workshop. However, if given 48 hours or more notice that you are unable to attend we will be able to give you an in-store credit. 

Q: What is your return policy?

A: Due to the hygienic nature of our personal care and bulk items, all sales are final, no exceptions. Housewares with manufacturer’s defects can be directly exchanged or a store credit issued upon discretion of management.  If you are concerned about a product “not working for you” we strongly suggest buying only a small amount to start so that you can be assured that you are happy with it before purchasing a larger amount. The beauty of shopping in bulk is that you can buy just a little bit of something without committing to a large bottle of a product you aren’t sure will meet your needs.