Contact Us

Contact Usadmin2020-03-23T22:27:02-07:00

Mailing Address:
1319 Broad Street
Victoria, BC
Canada
V8W 2A8

Phone:
250-385-6829

NOW OFFERING FREE HOME DELIVERY! The details: •

NOW OFFERING FREE HOME DELIVERY!

The details: • We are now offering free home deliveries two days a week: Wednesdays after 4:00pm and Saturdays after 11:00am. There is a minimum of $35 per order to qualify for delivery. • Delivering to Victoria, Esquimalt, Saanich South, Oak Bay, View Royal, Colwood and Langford. This is a large area we will be covering with only a single vehicle, so we cannot give exact delivery times. • The cut off time for delivery orders is Wednesdays by 1:00pm or Saturdays before 9:00am to be included in that day's delivery. • We are taking every measure to insure all contact surfaces of the car's handles and interior are clean and sanitized, the totes used for delivery will be wiped down and sanitized daily, unless otherwise instructed I will knock or ring your bell and place your order on the door step then step back to allow for social distancing. • If you have do not expect to be home, or have a specific place you would like us to leave your order other than your door step, please add this information to the notes section at checkout. • If you have clean empty bottles from us that you would like to return for the deposit refund, please leave these at your door step and we will collect them when we drop off your order and your account will be credited the deposit refund.
We appreciate your patience with this system. Please keep checking back as our goal is to add as many items as we can to our online order system that will make it easier for you to stay home and not have to visit multiple stores for your basic necessities at this time of global pandemic. Help flatten the curve by choosing to socially distance yourself and keep yourself and others safe.
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#stayhome
#doorstepdelivery
#freedelivery
#flattenthecurve
#washyourhands
#plasticfree
#lowwaste
#sustainableliving
#VictoriaBC #yyj
#smallbuzyyj #dvba
#supportlocal
#supportsmallbusiness
#stopthespread
#staysafe
#Reduce
#Reuse
#Rethink
#Refill

We are super excited to announce that we have team

We are super excited to announce that we have teamed up with our friends and local farmers at Saanich Organics and are now offering 24 different varieties of certified organic vegetable, herb and pollinator attracting flower seeds!
Growing your own food is an important and rewarding way to reduce your waste. With the current global pandemic, it is more important than ever that we are aware of the fact that we live on an island and the vast majority of our goods and foods come to us by barge or ferry. Planting now means in just a few short weeks you won’t need to brave the grocery store for your basic salad or stir fry ingredients. It is also important during these times of social distancing and self isolation, to remember to get outside for fresh air and exercise and what better reason than to care for your plants? Studies show that people who garden tend to be happier, healthier and live longer! The seeds we are carrying were specifically chosen to be easy to grow in small spaces, whether you have a backyard plot or a few pots on your balcony or window sill.
While we currently have reduced our store hours of operation and are asking customers not to step inside the shop, we are offering curb side pick up sales. Please order on line or call the shop at 250-385-6829 to order and prepay over the phone and we will have your order ready to pick up at a time of your choosing between 11am and 4pm Tuesday - Saturday. Local delivery will begin on Tuesday, March 31st.
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#victorygarden
#feedyourself
#zerowaste
#simpleliving
#selfsufficiency
#foodsecurity
#plasticfree
#certifiedorganic
#organicgardening
#stayhome
#socialdistancing
#supportsmallbusiness
#supportlocal
#VictoriaBC #yyj
#dvba #yyjbiz
#Reduce
#Reuse
#Rethink
#Refill

✨Good news! ✨You can now order online and pick

✨Good news! ✨You can now order online and pick up curb side!
We are still adding inventory to the system but most of the essentials are posted. Keep checking back for the rest.

Please note, we are now operating on a bottle deposit system and are not filling customers’ personal bottles. All liquids will be prebottled in specified quantities and come with a twist top cap. Pump tops will be sold separately with the intention that you can keep reusing the same pump at home. The bottle deposit cost is included in the price of the product. When you return a clean empty bottle to us your deposit will be refunded or applied to store credit. The bottles will then be sterilized and dried before being refilled again.

This is an entirely new way of doing business to us and we are working on the fly here with very little technical knowledge so please bare with us as we work out the kinks and details.

Pick ups will be Tuesday - Saturday 11am-4pm. You can schedule a time that works for you at the check out when placing your order. We are not currently allowing customers to enter the store. Instead, please knock and then step back a space of six feet or two meters to allow for social distancing. Then our staff will open the door and place your order outside and close the door again to allow you to collect your products.
We desperately want to be able to do home delivery right to your doorstep and are still figuring out the logistics, so please be patient and stay tuned for more details.

#orderonline
#curbsidepickup
#socialdostancing
#supportsmallbusiness
#supportlocallyowned
#lowwasteinquarintine
#victoriabc #yyj
#washyourhands
#keepyourdistance

We are currently taking orders by phone to be pick

We are currently taking orders by phone to be picked up at the shop. We are allowing only one customer at a time in our shop, and only within a few feet of the entrance. Please allow our staff to do your shopping for you, as browsing will not be possible at this time. We strongly encourage you to call ahead and we will have your order ready for pick up when you arrive.
We are doing our best to adapt to the current COVID-19 situation. This is all new to us, and we are determined to be responsible members of our community, while meeting our customers needs for cleaning products and trying to avoid any possible transmission of the virus and still trying to keep as low waste as possible. Please bare with us as we figure it all out, and occasionally tweak the process.

Please leave your personal bottles and containers at home.
For the time being, we are operating on a bottle deposit system (think Avalon Milk) where the deposit cost of the bottle will be added to the product price. When that bottle is empty, please wash it and return it to us to collect your deposit refund. We will then sanitize it for future reuse.
Dry goods, such as dishwasher powder or baking soda are currently be offered in paper bags. These bags are made of 100% post consumer paper, are fully recyclable and backyard compostable.
An on line order and local delivery system is in the works. However, there are a few limitations we need to work around. Of our three staff, I am the only one with a vehicle and I share that vehicle with my husband, who's work is also open. Normally this is not an issue, as I take the bus or he rides his bike, and we alternate use fo the car when needed, but normally our twins are also in school during the day and well... nothing is "normal" any more.
When deliveries start, they will be in the late afternoon/early evenings. We will have specific days of the week for doorstep drop off in specific areas/neighbourhoods to be as efficient as possible. Similar to the old fashioned milk delivery, we will drop your order at your front door. We ask that you leave your empty bottles, washed out, by your front door for pick up. Your account will be credited for the returns

With the global concerns of COVID-19 we are doing

With the global concerns of COVID-19 we are doing our best to be responsible members of our community by maintaining social distancing, sanitizing all surfaces every two hours, washing our hands, and asking our staff and customers to stay home if you are feeling at all unwell.
We know that by now a lot of you are running low on essentials like hand soap, dish soap and laundry soap, so we are back open, but with some changes to accommodate social distancing and the new regulations by Vancouver Island Health.
1. We can no longer refill a customer's personal container. For the time being, we are asking you to keep your personal bottles and containers at home. We have created a deposit system. Liquids will be offered in a variety sizes of pre-filled glass bottles with a deposit of $1 to $3. When you bring these bottles back for your next purchase, your deposit will be refunded, the bottles cleaned and sanitized and used again for the future customers. Dry goods are currently being offered in paper bags.
2. We are asking that only one customer at a time enter the store and wait near the front area. Our staff will do your shopping for you, organize your purchase and set it on the stainless steel counter next to the debit/credit device where you can tap or insert, while our staff step back six feet or more to maintain social distancing. As always, receipts will be emailed.

3.You can now phone ahead to place an order and pick it up at a time convenient to you. Call us at 250-385-6829 to place your order. You can pre-pay over the phone by visa or mastercard. If you receive our voice mail, please leave your name and phone number and we will call you back to take the order.

4. We are reducing our store hours. We will now be open five days a week. Tuesdays- Saturdays 10:30am - 4:30, closed on Mondays and Sundays starting next week.
5. We are working on setting up online ordering for pick up and a local delivery system. Please stay tuned for further details.
Thank you for your understanding in these unprecedented times. Please, stay healthy and wash your hands and we will all get through this together.

Dear valued customers, As always we strive to be

Dear valued customers,
As always we strive to be responsible members of our community and with the unprecedented nature of Covid-19 we at West Coast Refill want to make sure we are doing everything we can to keep our employees, families and customers safe. We feel it is our duty to help flatten the curve and reduce the spread of this virus and so we will be closing shop temporarily in order to encourage social distancing. When we reopen we will be implementing new safety procedures to help our patrons continue to refill their bottles and containers with essential cleaning and body care products in such as way as to help reduce contact of surface areas and better sanitize customer’s bottles and containers.
We appreciate your understanding during this challenging time and will post more information when we are once again ready to reopen for business. Please take a moment to enjoy nature while practicing social distancing and focus on your mental and physical health and that of your loved ones during these anxiety ridden times. And of course wash your hands.